Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received. During holidays, promotional periods, or high-volume periods, processing times may be slightly longer.

Shipping Destinations

Chin Tea Studio currently ships to customers within Canada.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Delivery Times

Estimated delivery times:

• Canada: 3–10 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Order Tracking

Tracking information will be provided by email when available once an order has been shipped.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be re-shipped due to an incorrect address.

Contact Us

If you have any questions regarding shipping, please contact us through the contact information provided on our website.

Last Updated: June 2026