Refund policy

We have a 14-day return and exchange policy for tea accessories only, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at chintea2021@gmail.com. Please note that returns will need to be sent to the following address: 80 Acadia Ave, Markham, ON, CA L3R 9V1

If your return is accepted, we'll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chintea2021@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges We accept exchanges for tea accessories in new, unused condition within 14 days of receiving your item. To request an exchange, contact us at chintea2021@gmail.com.

In-Store Returns Returns and exchanges may also be processed in-store. Please contact us at chintea2021@gmail.com to arrange an in-store return or exchange.

Exceptions / non-returnable items All Tea Products cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

There is no restocking fee for approved returns.

Refunds are processed within 5 business days after the returned item is received and inspected.